e-CRM

In the digital realm, Electronic Customer Relationship Management (e-CRM) is pivotal for nurturing customer connections. Our specialized Management Development Program (MDP) on e-CRM delves into leveraging digital platforms for enhanced customer engagement. Through strategic insights and practical methods, this program empowers participants to excel in e-CRM, where technology meets customer interaction. On completion of this program, participants will aptly implement e-CRM strategies, harness digital tools for personalized customer experiences, optimizing interactions and fostering loyalty. Real-world cases, hands-on exercises, and interactive discussions aim at tailoring e-CRM tactics to their contexts. Equipped with this knowledge, the learners will be able to skilfully navigate digital customer relationships, fostering strong bonds and driving business success in the digital age.